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Privacy Policy

Privacy Policy &  Personal Data Protection

 

Overview of this Policy & our commitment to Privacy

Our company "Mediterranean brands S.A." located in Athens Greece with registered offices at 12 Rigillis street, 106 74 Athens, Greece, regularly collects and uses personal data about consumers who purchase our products online, participate in events & competitions or browse our websites. Personal data is any information that can be used to identify you as an individual. The protection of your personal data is very important to us, and we understand our responsibilities to handle your personal data with care, to keep it secure and to comply with legal requirements. Our priority is to preserve the confidentiality of your personal data contained in our knowledge, in order to ensure the smooth processing of all transactions between us, provide our best services, keep you regularly informed on our products, services & activities and enable your participation in our contests and giveaways as per our commercial & marketing strategy.

Your personal data may include information such as:

Full name

Address (home and/or work)

Phone number (fixed and/or mobile cell)

Birthdate/birthday date

Electronic contact address (e-mail)

Profession and/or other collected data that could identify you directly or indirectly

The Privacy Policy and Terms of Use are intended to describe when, why and how we collect and use personal data, the choices you have to decide yourself how we use and process the data that concerns you, your access to it, the information and control of your personal data from your side, the data storage, as well as any other relevant topic.

The Privacy Policy is now more easily readable and clear to understand and explains in detail how we protect personal data. It stresses the fact that this data is neither rented nor sold or transferred to any third parties beyond the measure strictly necessary to fulfill our obligations. It also details if, how and why personal data may be shared & explains in detail how you can manage your data.

The Terms of use are now more easily readable and concise and clarify, among other things, that users are responsible for the content they publish. The company ensures that content posted on its websites directly from visitors (such as recipes, videos and/or photographs using the products of the company, audiovisual material, etc.), does not contain offensive materials or is not deemed by the company, at its free judgment, non-compliant or incompatible with the company’s style or compromising its business. It is also clarified that content posted on the website is deemed to belong as an original to you, but by posting it the license right is transferred to the company which can display, reuse, share and/or withdraw such content, and generally use it in its free will and according to the needs and purposes of the company.

If at any time you have any questions about the practices we apply or any of your rights described below, you can contact the company’s Data Protection Officer (DPO) at the following email address: info@medbands.gr  

These inbound emails are actively monitored and subjected to physical (human) management to ensure immediate communication.

Section 1 - WHAT information do we collect and how

We collect information to provide you with the highest quality of service, and the smooth and undisturbed processing of all transactions between us.

Most of the data pertaining to your person are collected directly from you when:

  • You create an account for ordering/purchasing any product (e.g. contact details for order receipt, pricing etc. including, but not limited to, name, domicile and/or work address, electronic communication address, credit card number, billing information, tax identification number and competent tax authority)
  • When you fill out contact forms or submit requests for assistance with human intervention/presence (e.g. telephone number, e-mail address, etc.)
  • When you fill out contact forms to submit your information to receive regular or extraordinary updates, newsletters, offers & promotions of our company
  • When you complete forms of participation in competitions, surveys, application for a job or participation in any way in activities promoted by our company which may require the provision of information about you
  • When you publish directly content on the company's website and/or in the social network pages/accounts of the company (e.g. cooking recipes, photos and/or video of performing recipes or advice about health & well-being), which is related to the products of our company or the social network pages/accounts of our company

Information related to your account is collected regarding your use and visit of our websites and our online stores, our services, the frequency of access to the company's website, your preferences and the purchase of specific products, the frequency of your visits and purchases/orders, expiry dates, requests for information and service requests, feedback from you or complaints, as well as notes and details explaining what you asked for and how we responded.

However, we automatically collect additional information when you visit our websites and/or when you browse the online stores of our company and/or when you interact with them, regarding the traffic/view for specific products or the use of our services, including metadata, log files, cookies, device IDs and location information.

This information includes specific data about your interactions with features, content, and links (including third-party data such as social media add-ons) contained in the services, Internet Protocol (IP) address, browser type and settings, date and time of service usage, information about program configuration, language preferences and cookie data, information about the devices that access the services, including the device type, operating system used, device settings, application IDs, unique device IDs and error data. Some of the collected data may be used to approximate your location.

We may also receive additional data about you from other sources if you provide us with written authorization/consent for access to them, such as public databases or third-parties to which you have given the right of further transfer of data related to you, in which case we may combine this data with the information we already have about you, in order to update, expand and analyze our files and provide products and services that may be of interest to you.

If you provide us with personal information about others or if they give us other information about you, we will use that information only for the specific purpose for which it was given.

Section 2 - HOW we use the information

We strongly believe in limiting the information we collect as well as limiting the use and purposes for which we collect it, to only data:

  • For which we have been given permission
  • As needed to complete the transaction between us (e.g. sale, delivery, payment of products) and/or provide you with services you request (gift packages, shipping in your name and on your behalf and/or anonymously to third parties, gifts etc.)
  • As may be required or permitted to comply with legal requirements or for other legitimate purposes

These uses include:

  • Completion of orders and execution of product sales contract
  • Offer, improve, and update the services we provide & the accessibility to the websites and e-shops of the company
  • We collect various information about your purchase of specific products, your use and/or interaction with the business's online pages, the business's online stores, and its social network pages

Often, much of the data collected is aggregated with statistical data about preferences in the markets or the way our services are used or the traffic of our websites or our online stores or specific products of our company, and are not linked to any personal data but, to the extent that it is the same personal data or can be linked to personal data, we treat this data accordingly.

We use this information to:

  • Perform market research for new products, as well as improve and optimize the commercial performance of our products & operation of our services (including our websites and our mobile apps)
  • Diagnose problems and identify security risks, errors, or required improvements
  • Detection and prevention of interception, exploitation, fraud, and misuse of our systems
  • Collection of aggregate statistics on the purchase of products and the use of web pages, e-shops, and social networking pages/accounts
  • Understanding and analyzing the way our products and services are advertised, projected and communicated to the public and the way you interact with our products and services

Section 3 – How we SHARE & NOTIFY the information to reliable third parties

Our websites & e-shops (stores) are hosted on Shopify Inc. ( https://www.shopify.com/) and Strikingly Inc. ( https://www.strikingly.com/). They provide us with the online e-commerce platforms that allow us to sell our products and services to you. Your data is stored in their data storage systems, databases and the general Shopify & Strikingly applications. They store your data on a secure server behind a firewall.

Our social media pages are hosted on Facebook, Instagram, Twitter, LinkedIn & Pinterest and your data is stored securely in their data storage systems & databases.

Our contests, giveaways, referral programs & certain email marketing activities are hosted by Wishpond Technologies Ltd. ( https://www.wishpond.com/). Your data is stored in their data storage systems, databases, and the general Wishpond application. They store your data on a secure server behind a firewall.

Our main email marketing providers are Contact Pigeon ( https://www.contactpigeon.com/cp/) & Mail Chimp ( https://mailchimp.com/). Your data is stored in their data storage systems, databases, and the general Contact Pigeon & Mail Chimp applications. They store your data on a secure server behind a firewall.

We strongly recommend that you read their respective privacy policies, so you can understand the way your personal information will be handled by these providers.

We may share your personal data with cooperating companies in the context of the completion of our contracts (e.g. ordering products, paying them, delivery to your address of choice) and/or our group companies or our subsidiaries, and/or to third-parties and to reputable third-party service providers we work with to perform services on our behalf, such as:

  • Processing credit card payments
  • Providing ads
  • Conducting competitions or surveys
  • Performing analysis of our services and customer demographics
  • Contacting you, for example via email or surveys
  • Customer relationship management

We disclose your personal data only as necessary for a third-party to provide the services as required or as needed for you. These third-parties (and any subcontractors) are subject to strict terms and conditions regarding the processing of data and are prohibited to use, disclose or retain your personal data for any other purpose other than that of the work assigned to them (or without your consent).

Section 4 – THIRD-PARTY services

In general, any third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policy, so you can understand the manner in which they will handle your personal information.

Remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction (s) in which that service provider or its facilities are located.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Use.

Links:

When you click on links on our websites or stores, they may direct you away from our sites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 5 - Contacting you - EXPLICIT CONSENT to our communication

With the acceptance of this Privacy Policy, you expressly and explicitly consent to the possibility of contacting you directly or through a third-party service provider regarding the products or services that you have registered or purchased from us, as necessary regarding the specific transactions or services.

You also consent to the possibility of contacting you regarding company news, recipes, blog posts, healthy eating and well-being tips & advice, product offers & discounts, market surveys, or competitions & giveaways.

We clearly clarify that your consent to the use of your personal data in no way is necessary for the purchase of our goods and products or services. Your consent is free and revocable at any time at your own will.

Your contact information may include:

Email

Text messages (SMS)

Phone calls

Automated phone calls or text messages

Section 6 - WITHDRAWAL of consent and your rights of objection/deletion/portability

How you can withdraw your consent.

You have at any time and without any condition or barrier of exercising it:

  • The right to oppose or partially revokeyour consent, that is to update your registration preferences regarding the receipt of communication materials, advertisements, participation in surveys for the purchase of products or competitions by us and/or our partners, limiting it or shaping it according to your wishes (e.g. I do not wish to be included in an e-mail contact list)
  • The right to delete or revoke your consent,that is to exclude yourself and your personal data regarding the receipt of communication materials, advertisements, participation in surveys for the purchase of products or competitions. It is explicitly clarified that your deletion applies and extends to data or time which is not necessary to complete transactions between us that you have initiated (orders, purchases etc.) and for the execution of which we are obliged to you
  • The right to portability, that is to give us a simple and straightforward "order" to transfer, by acting in your name and on behalf of you, all your personal data kept in our files to another named company

If you submit a request to delete your personal data and that data is necessary for the products or services you have purchased, we will respond to the request only to the extent that is no longer necessary for any services that will be purchased or necessary for the legitimate business purposes of our company or for our compliance with legal or contractual recordkeeping requirements.

Section 7 - How to exercise your RIGHTS

If you would like to view, update or delete your personal data or change your preferences, you can contact us at info@medbrands.gr

Alternatively, if you like to stop receiving any communication from our company at any time, you may click on the “Unsubscribe” link located at the bottom of every email communication and your contact details will be automatically deleted from our list. 

If we collect information from you in connection with a joint offer we provide together with a third-party, it will be clear at the time of collecting the information, who collects this information and which privacy statement applies in this case.

In addition, we will describe any options that you may have regarding the use and/or disclosure of your personal data when offering a joint offer with a partner, as well as how these options are used.

If you use our company applications and/or services that allow you to enter contact information (e.g. order confirmation by email, tracking transfer etc.), we will use these contact details and any other personal information only for the requested service.

If you believe someone has provided us with your personal information and would like to request deletion from our database, please contact us at info@medbrands.gr

Section 8 - TRANSMISSION of personal data abroad

If you use our services from outside the country where our servers are located, your communication with us may result in the transmission of your personal data outside the national borders and in these cases, the management of your personal data is made in accordance with this privacy policy.

Section 9 - COMPLIANCE with regulatory and law enforcement authorities

We work with the Government and representatives of the enforcement authorities, as well as with private bodies for implementation and compliance with the law.

We will disclose any information relating to you to government officials and representatives of enforcement authorities or private entities as we deem necessary or appropriate, in our sole discretion, in order to respond to requests and legal proceedings (e.g. summonses), to protect our property and rights or property and rights of a third-party, to protect the security of the public or of any person or to prevent or interrupt any activity we consider illegal or unethical.

To the extent permitted by law, we will take all reasonable steps to notify you if we need to provide your personal information to third-parties in the context of legal proceedings. We will also disclose your information to the extent necessary for the purposes of complying with the rules, regulations, and policies of our company.

Cookies, Facebook Pixel & Google Analytics – Targeted Advertisements:

We use technologies, such as cookies, to customize content & advertising, to provide social media features and to analyze traffic to our web pages, websites & e-shops. We also share information about your use of our sites with our trusted social media, advertising and analytics partners.

As a result, you may be shown targeted ads or interest-based promotions based on your activities on our websites and other sites based on the products you view at that time.

These promotions will appear as product banners that change while you browse.

We also work with third-parties to manage any advertisements displayed on our web pages and websites. Third-party partners may use technologies, such as cookies, to gather information about your browsing activities in order to display advertisements based on your interests, as well as calculate the effectiveness of advertisements.

Section 10THIRD-PARTY sites

Our websites and our mobile apps contain links to third-party websites.

We are not responsible for the privacy practices or the content of third party sites.

Please read the privacy policy of any website you visit.

"Mediterranean Brands SA" is responsible for the processing of personal data that it receives, within the context of privacy protection and then forwards it to a third-party acting as its assistant. "Mediterranean brands SA" complies with the relevant privacy principles regarding personal data and is subject to the principles of application of EU and Greek regulations.

If you have a problem regarding your privacy or data usage, which we have not satisfactorily covered, please contact us at info@medbrands.gr

Section 11SECURITY of data

How we protect, store and maintain your data.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it's not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

We apply generally accepted standards for the storage and protection of personal data we collect, both during transmission and after download and storage, including the use of encryption, where suitable or necessary.

Section 12Data PRESERVATION & Updating

We retain personal data only for the length of time necessary to provide the services you have requested and, henceforth, for various legal or business purposes.

These may include retention periods required by law, contract or similar obligations that apply to our business functions, to safeguard, resolve issues relating to, defending or enforcing of our legal/contractual rights or need to maintain business and financial records with adequacy and accuracy.

In any event, by accepting this privacy policy you accept and consent for our company to keep your data for a minimum of two (2) years from receipt.

Similarly, you consent to our possible communication with you by any appropriate means to update your data after a reasonable time period.

If you have any questions about the security or retention of your personal data, you can contact us at info@medbrands.gr

Section 13AGE restrictions

By using our websites, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use our sites.

If you know or have reason to believe that someone younger than 18 years old has provided us with any personal data, please contact us at info@medbrands.gr

Section 14 - CHANGES to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently.

Changes and clarifications will take effect immediately upon their posting on our websites.

If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our company, websites or online stores are acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Section 15 - Data Protection AUTHORITY

If you reside in a European Economic Area (EEA) country and believe that we do not retain your personal data in accordance with the provisions of the General Data Protection Regulation (GDPR), you can address your questions or complaints to the Hellenic Supervisory Authority, the independent Data Protection Authority in Greece.

For any comments or questions on our Privacy Policy, you may contact our Data Protection Officer (DPO) as follows:

Mrs. Alkisti-Sotiria Koutoumanou

(DPO) at Mediterranean Brands S.A.

12 Rigillis Street

10674 Athens

Greece

Tel: +30 210 7214656

Fax: +30 210 7246004

Email: info@medbrands.gr

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